Heartland Plumbing and Heating Ltd.
Effective Date: April 2026
Last Updated: April 2026
Heartland Plumbing and Heating Ltd. (“Heartland,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA).
By using our website at heartlandplumbingandheating.ca or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Information We Collect
We may collect the following types of personal information:
Information you provide directly. When you fill out a contact form, request an estimate, book a service call, or communicate with us by phone or email, we may collect your name, phone number, email address, mailing or service address, and details about your service request.
Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies and is used to improve our website’s performance and your browsing experience.
Information from third parties. We may receive information about you from third-party platforms if you interact with us through Google Business Profile, social media, or online review platforms.
How We Use Your Information
We use the personal information we collect for the following purposes:
To provide our services. Processing your service requests, scheduling appointments, providing estimates, performing plumbing and heating work, and communicating with you about your job.
To communicate with you. Responding to your inquiries, sending appointment confirmations or reminders, following up on completed work, and providing information you’ve requested.
To improve our services. Analyzing website usage to improve our site’s functionality, understanding how customers find and interact with our business, and improving our service delivery.
To comply with legal obligations. Meeting our obligations under applicable laws, including maintaining records required by Alberta’s trade and business regulations.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your personal information in the following limited circumstances:
Service providers. We may share information with trusted third-party service providers who assist us in operating our business, such as our website hosting provider, email service, or scheduling software. These providers are required to protect your information and use it only for the purposes we specify.
Legal requirements. We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We would notify you of any such change.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect non-personal information about how visitors use our site. Cookies help us understand which pages are visited most frequently, how visitors navigate the site, and where visitors are located geographically.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect your experience on our website.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are retained in accordance with Alberta’s business record-keeping requirements. Contact form submissions and inquiry records are retained for a reasonable period to allow us to follow up on your request and improve our services.
Your Rights Under PIPA
Under Alberta’s Personal Information Protection Act, you have the right to:
Access your information. You may request access to the personal information we hold about you.
Request correction. If your personal information is inaccurate or incomplete, you may request that we correct it.
Withdraw consent. You may withdraw your consent for us to collect, use, or disclose your personal information, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide services to you.
To exercise any of these rights, please contact us using the information provided below.
Security
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes physical, technological, and organizational measures appropriate for the sensitivity of the information we collect.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights under PIPA, or have concerns about how your personal information is being handled, please contact us:
Heartland Plumbing and Heating Ltd.
Website: heartlandplumbingandheating.ca
You may also reach us through our contact page.